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quality service with home warranty

Do I Get Quality Service With a Home Warranty?

quality service with home warranty

When you’re faced with the decision to purchase coverage for your home appliances, you may question whether or not it’s worth the cost. I mean, how often do home appliances break anyway!?

The answer to that question varies greatly depending on the amount of stress you put on your appliances. And, to be honest, it also has a lot to do with luck. Some homeowners don’t need a repair for 10+ years while others have to repair a dryer and dishwasher within the same year.

If you’re thinking of purchasing a home warranty for your appliances, here’s what you need to know about how they work and the quality of service you’ll receive.

Here’s how the typical appliance warranty works.

  • The customer enters into a contract with a home warranty company, in which said customer pays a monthly fee to cover the costs of appliance repairs when/if the need arises. The higher the monthly fee, the more appliances the contract will cover.
  • When the customer’s appliance breaks, the customer contacts the home warranty company and they assign an independent local appliance repair company (like Cody’s Appliance Repair) to perform the repair.
  • The customer pays a pre-determined service call fee (usually around $75) for each visit but does not pay the cost of parts and labor.
  • If the appliance is not repairable (or the cost of the repair outweighs the cost of a replacement), the cost of the replacement may be partially covered depending on your contract.

The idea of an appliance repair warranty sounds great! Pay $75 and that’s it for each repair. Well, with the good always comes the bad. Here’s what you need to know when dealing with home warranty providers.

4 Things to Consider When Purchasing an Appliance Warranty

#1. What do other customers think? Before entering into a contract with a home warranty company, there are certain precautions you should take. To start, you should do your homework on the track record of the company. A good place to start is with the Better Business Bureau (bbb.org). Read reviews written by other customers (dissatisfied and satisfied) to get an idea of the common problems and resolutions customers face.

#2. Ensure the parts supplied by your warranty company are new. It’s not uncommon for a home warranty provider to supply the repair company with used parts (or refurbished parts). We speak from experience here. While we would NEVER install a used part without the customer’s knowledge, not all repair companies are as picky as Cody’s. If parts have to be replaced, we recommend that you ask your repair technician if the parts supplied were in a new condition. Before you sign the contract, clarify that replacement parts will be NEW, not used.

#3. Read the exceptions. We’ve seen it time and time again. Appliance owners think that their appliance is covered only to find out that the specific failure isn’t covered by their warranty. Read the contract thoroughly, and if you don’t understand the exceptions section, be sure to ask your agent for examples of situations when the repair would not be covered.

#4. Priority Service. Although the company providing your repair is likely an independent company, you shouldn’t expect priority service when requesting a repair through your home warranty provider. There is a lot of paperwork and approvals required to get the ball rolling, so if you need your oven or refrigerator fixed the same day, then you might sacrifice speed for small savings.

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